Returns Policy

 

What Is Our Return Policy?

Due to the fact that DAISIHOME LTD. products are personalized & printed-on-demand items, this means that when you place your order, we print that item(s) just for you, we will not accept returns.

However, do not worry, if there is an issue with your order, we will refund or send you a replacement if you met our Refund Policy.

The item will only quality for return, replacement or exchange if the item is:

  1. Significantly different from the description or sample shown to you;
  2. Damaged due to the fault of our factory or the carrier;
  3. Not what you ordered;

If your purchase meets the above criteria, please contact us at: [email protected] or contact us HERE to start the complaint process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Photos of the whole product front and back
  • Photo of the Shipping label

Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because of the item that does not fit you.

Note: We do not accept returns or exchanges if you change your mind after receiving your order. Once an item has been received in normal condition, it cannot be returned.

returns exchanges policy 1

How long does a replacement or return take to process?

We review claims within 24 business hours. After determining that your order qualifies for a replacement or exchange, replacement generally takes 7 – 14 business days to arrive.

PLEASE NOTE:

  • Please review your personalization information before submitting your order. Check spellings, names, the photo you attached & options carefully.
  • You are welcome to contact us here or send us email via [email protected] if you have questions about personalization, before placing your order. Understandably, orders only can be canceled or modified within 24 hours after being placed, as they are sent into production after that. You can review our Cancellation Policy here.