REFUND POLICY

This policy outlines our procedures for handling refunds, replacements, returns, and cancellation requests for eligible orders.
 

Eligible Refunds & Replacements

We offer a 30-Day Full Refund or Free Replacement Guarantee for products that arrive with verified issues, including:

  • Damaged Products: Items that arrive damaged during shipping.
  • Defective Products: Items with manufacturing defects or quality issues.
  • Incorrect Products: Items that differ significantly from the approved design or order specifications due to our error.
  • Missing Items: Products or parts missing from your order.

If your order qualifies, we will work with you to find the best solution, including a full refund or a free replacement at no additional cost.
In most eligible cases, you will not need to return the original product.

No Refund & Replacement

Since our products are custom-made and personalized according to each customer’s specifications, we generally do not accept returns or exchanges for the following reasons:

  • Change of mind after placing an order.
  • Incorrect information, spelling, names, dates, or photos provided by the customer.
  • Personal preferences regarding colors, designs, or product appearance.
  • Orders that have already entered production or have been shipped.
  • Incorrect shipping addresses

Any changes can only be requested within 24 hours of placing your order.

Please carefully review all customization details before submitting your order.

How to Request a Refund or Replacement

If you experience any issues with your order, please follow these steps:

  • Contact our customer support team at [email protected] or [email protected] within 30 days of receiving your order.
  • Provide your order number and a brief description of the issue.
  • Include clear photos or videos showing the problem so our team can investigate.
  • Our team will review your request and respond within 24 business hours. Depending on the issue, an investigation may take 1–3 business days.

Please do not discard or dispose of the affected product until our team has reviewed your request.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow 3 – 5 business days for the refund to be processed. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

You will receive a confirmation once your refund has been issued.