At the Daisihome LTD., your satisfaction is always our priority!
* What time frame we accept refund?
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your item was received, unfortunately, we can’t offer you a replacement or refund.
Only items purchased directly from daisihome.com will be accepted.
* What is the return & refund policy?
Due to hygiene reasons and the fact that our products are made-to-order, we do not accept return & refund unless an item you received has a major problem. This is when the item is:
1. RECEIVED ITEMS
If you get one of the received items issues below, please contact us HEREto report the issue and request a refund or a replacement.
We accept refund/ exchange for the following reasons only:
*Please remember to attach an image of proof in the contact form, without the proof, we refuse to handle the case.
- The item received is incorrect or defective. (wrong color, wrong size, etc…)
For incorrect or defective items, we can either refund or replace the order.
- The item received is damaged/broken
For damaged/broken items, we can either refund or replace the order.
- The order arrived with one or more items missing.
If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
- The product received is not the same as on the website/store
If your order items have quality issues (such as blurry printing, faded printing, poor print quality,etc.), we can either refund or replace the order.
- The product received is not what you ordered
If the item you received is totally different from what you ordered, we can either refund or replace the order.
2. SHIPPING ISSUE
If you get one of the shipping issues below, pleasecontact ushere to report the issue and request a refund or a replacement.
- The tracking system shows no updated progress for too long.
We will process a refund or reshipment if the tracking has not been updated for more than 10 business days (for orders within the US) and more than 30 days (for international orders).
Note: No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for understanding.
- The package was delivered to the incorrect address.
If the package has arrived at a location different from the recipient’s address, we will refund or replace the item.
- The package was returned to its sender though the address was valid and correct.
We will be happy to replace the order that was returned to its sender or to refund your order.
- The post office provided a notice that the package was lost in the mail.
We will be happy to replace the order that was lost in the mail or refund your order.
* What do customers need to do?
A request needs to be submitted within 30 days from to qualify for credit or replacement. Please contact us HEREor send an email [email protected] to start the complaint process. Please include the following information: (this is a must):
- Email address.
- Order number
- Proof of purchase
- Attached picture/video of a proof of the faulty product.
- Complete delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
- Wedo notoffer replacements or refunds for mistakes made by the customer:
- Incorrect shipping addresses
- Invalid address entry
- Improper care, damages in use.
- Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
Our company can only offer you a discount for reordering in the cases above.
- Modifications are not allowed for replacement items.
- Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.
* How long does a refund take to process?
- We review claims within 24 business hours. Qualified refunds are processed immediately, but it may take 3-5 business days to appear on your statement depending on your method of payment.