FAQs

Frequently Asked Questions (FAQs)

SHIPPING POLICY

Do you ship worldwide?

Yes, we do ship Worldwide!

Do you offer free shipping?

Yes! We provide free shipping on orders over $150 (US only).

Where does DaisiHome LTD. ship?

Most orders are shipped locally from one of our production facilities located in US,Canada, the UK, Australia, and Spain.
Orders will be shipped from there, depends on your location.

How long will delivery take?

Orders will usually be processed within 2 – 3 business days of ordering and delivered within 5 – 7 business days. Please note that we don’t ship on weekends.

The majority of orders are produced and shipped within 7 – 12 business days ( applied US, AU, CA, UK). Rest of world: 10-15 working days. For more details, please see details at our Shipping Policy.

All orders are shipped fully tracked.

We are working diligently around the clock to ship our canvas on time in a safe and clean environment.

  • Orders can only be canceled within 24 hours
  • Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
Do you ship to P.O BOX?

Yes, we do ship to P.O Boxes

What happens if I type in the wrong address?

We can change or update your shipping address within 24 after the order has been placed.

To change the shipping address for your order, please contact usHereor email us at[email protected]
  • Orders can only be canceled within 24 hours
  • Pleaseensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
How do I track my order?

Once your order is on the way, tracking numbers will be automatically sent to you via the email provided in our system or you can track your order Here.

If you don’t receive a shipping confirmation email within 10 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email [email protected] and our support team will get back to you right away.

How can I change my shipping address?

We can change or update your shipping address within 24 after the order has been placed.

To change the shipping address for your order, please contact us Here or email us at [email protected]
Taxes & Duties

No taxischarged when purchasing directly from our store Daisihome.com. We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, tax & duties will not be refunded.

RETURNS AND EXCHANGES

WHAT'S YOUR RETURN POLICY?

Due to the fact that DAISIHOME LTD. products are personalized & printed-on-demand items, we will not accept returns. You can review ourReturn Policy Here.

However, do not worry, if there is an issue with your order, we will refund or send you a replacement. Please refer to ourReplacement & Refund Policyand contact usHERE, our customer service team is willing to support you.

Please review your personalization information before submitting your order. Check spellings, names, the photo you attached & options carefully.

You are welcome tocontact ushere if you have questions about personalization, before placing your order. Understandably, orders only can be canceled or modified within 24 hours after being placed, as they are sent into production after that.

My delivery is damaged

In the rare case, that your order is delivered damaged or you notice a defect, let us know as soon as you receive your orderand we’ll replace it for you right away! To begin:

  • 1. Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
  • 2. Email us with the subject line “Return: Damaged or Defective item with your order #” with the photos at [email protected] and our staff will respond to you within 24 hours.

You can see details at our Return Policy and Replacement & Refund Policy.

PRODUCT INFORMATION

Canvas Print Details

• Premium Canvas is wrapped around the solid wood frame.

• This canvas gallery wrap has vibrant and rich colors!

• Pigment-based inks for exception fade resistance.

• Printed on a premium quality cotton canvas material.

• Our canvas prints are guaranteed to look fabulous for years to come.

• Printed on durable coated canvas, arrives ready to hang.

• All of our Canvases are custom-made-to-order and handcrafted to the highest quality standards.

• Your satisfaction is 100% guaranteed- please contact us about any problems.

100% MADE IN USA

Size Chart

CANVAS PRINT SIZE CHART:

X-Small – 8×10 inches = 20.3 x 25.4 centimeters

Small – 11×14 inches = 27.9 x 35.6 centimeters

Medium – 16×20 inches = 40.6 x 50.8 centimeters

Large – 20×24 inches = 50.8 x 61 centimeters

X-Large – 24×30 inches = 61 x 76.2 centimeters

XX-Large – 30×40 inches = 76.2 x 101.6 centimeters

FLEECE BLANKET SIZE CHART:

LARGE: 80×60 inches = 200×150 centimeters

SMALL: 60×50 inches = 152×127 centimeters

MUG SIZE CHART:

ONLY SIZE 11.0Z WHITE COLOR

OTHER

Will you have more designs, styles, and products often?

Yes, we will be releasing more styles and products weekly! Be sure to follow us on Facebook or Instagram and enable notifications for sales and new arrivals!

What payment methods do you accept?

We accept PayPal and Visa, Mastercard.

How do I contact DaisiHome LTD.?
HEAD OFFICE:7 Coronation Road, Dephna House, London, United Kingdom, NW10 7PQ .
Tel: +44 20 3840 5355
BRANCH OFFICE 1:
Add: 9444 Waples St, San Diego, CA 92121, United States.
Tel: +1 206 210 9635
BRANCH OFFICE 2:
Add: Block 1.2 Room 509 Nest Home Apartment, Man Thai, Son Tra, Da Nang 550000 Vietnam.
(9am-5pm EST, Monday – Friday)
SHIPPING CARRIERS

We currently ship with the following global shipping partners: FedEx, USPS, UPS, DHL, Canada Post, Australia Post, and GLS.