Frequently Asked Questions (FAQs)

SHIPPING POLICY

Do you ship worldwide?
We ship to select countries outside the United States. Please email us with your destination country, and we’ll check the available shipping options, rates, and delivery times for you.
Do you offer free shipping?

We occasionally offer free shipping and special promotions for limited-time occasions. Stay tuned and subscribe to our emails for the latest offers and updates!

Where does DaisiHome LTD. ship?

Most orders are shipped locally from one of our production facilities located in US, Canada, the UK, Australia, and Spain.
Orders will be shipped from there, depends on your location.

How long will delivery take?

Production takes 3 – 7 business days for production, then shipping takes 5–8 business days for US standard delivery. Total is typically 8–15 business days. International orders take longer – see our Shipping Policy for a full breakdown.

Do you ship to P.O BOX?

Yes, we do ship to P.O Boxes

What happens if I type in the wrong address?

We can change or update your shipping address within 24 hours after the order has been placed.

To change the shipping address for your order, please email us at [email protected] or [email protected]
  • Orders can only be canceled within 24 hours
  • Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
How do I track my order?

Once your order is on the way, tracking numbers will be automatically sent to you via the email provided in our system or you can track your order Here.

If you don’t receive a shipping confirmation email within 10 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email [email protected] and our support team will get back to you right away.

Will it arrive before a specific date?
If you have a deadline, email us before ordering with the date and we will tell you honestly whether it is achievable. During peak seasons we publish order-by dates on the homepage.
Taxes & Duties

No taxischarged when purchasing directly from our store Daisihome.com. We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, tax & duties will not be refunded.

RETURNS AND EXCHANGES

WHAT'S YOUR RETURN POLICY?

Due to the fact that DAISIHOME LTD. products are personalized & printed-on-demand items, we will not accept returns. You can review our Return Policy Here.

However, do not worry, if there is an issue with your order, we will refund or send you a replacement. Please refer to our Replacement & Refund Policy and contact us HERE, our customer service team is willing to support you.

Please review your personalization information before submitting your order. Check spellings, names, the photo you attached & options carefully.

You are welcome to contact us here if you have questions about personalization, before placing your order. Understandably, orders only can be canceled or modified within 24 hours after being placed, as they are sent into production after that.

My delivery is damaged

In the rare case, that your order is delivered damaged or you notice a defect, let us know as soon as you receive your orderand we’ll replace it for you right away! To begin:

  • 1. Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
  • 2. Email us with the subject line “Return: Damaged or Defective item with your order #” with the photos at [email protected] and our staff will respond to you within 24 hours.

You can see details at our Return Policy and Replacement & Refund Policy.

Can I cancel my order?
Yes, free of charge within 24 hour of ordering, provided production has not started. Email [email protected] or [email protected] with the subject “Cancel Order #[ORDER NUMBER]”. A cancellation is only valid once we confirm it by email.
My item arrived damaged. What do I do?
Email [email protected] or [email protected] within 7 days of delivery with your order number and photos of the item and its packaging. We will send a free replacement – you do not need to return the damaged item.

OTHER

What payment methods do you accept?

We accept PayPal and Visa, Mastercard.

How do I contact DaisiHome LTD.?
HEAD OFFICE: 7 Coronation Road, Dephna House, London, United Kingdom, NW10 7PQ .
Tel: +44 20 3840 5355
BRANCH OFFICE 1:
Add: 9444 Waples St, San Diego, CA 92121, United States.
Tel: +1 206 210 9635
BRANCH OFFICE 2:
Add: Block 1.2 Room 509 Nest Home Apartment, Man Thai, Son Tra, Da Nang 550000 Vietnam.
(9am-5pm EST, Monday – Friday)
SHIPPING CARRIERS

We currently ship with the following global shipping partners: FedEx, USPS, UPS, DHL, Canada Post, Australia Post, and GLS.